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Frequently Asked Questions

If you cannot find the answer to your question, please call the clinic or discuss it with the team when you arrive for your appointment.

Can I claim health insurance?

Yes, we give the receipts you need to claim from your insurance company. However the patient cannot be registered with Bupa or Axa insurance.

How long is the appointment?

The Initial Consultation lasts 40 minutes. Follow up appointments last 20-25 minutes.

What should I expect during the Initial Consultation?

You will be examined, receive a diagnosis and some treatment.

How much does treatment cost?

For information, go to the "Fees & Services" section of this website. After your initial consultation, you will be given a report detailing our findings and recommended plan. That report will also inform you of the total cost of the recommended treatment plan.

How does osteopathy differ from physiotherapy and chiropractic?

Osteopaths, Chiropractors and Physiotherapists are all regulated health professions; all requiring practitioners to train to degree level and then to maintain their clinical skills and professional standards.

Whilst all three techniques require manual therapy, they are all based on different schools of thought and therefore, their approach to patients is different. 

As primary healthcare professionals, Osteopaths have a broad base of training, allowing them to diagnose, treat and give advice for a wide range of conditions. An osteopath will work to help your body return to normal function via the use of techniques such as movement, stretching, manipulation or deep tissue massage in order to achieve the best outcome. Osteopaths work with all of the muscles, joints and structures of the body (including the spine) and use gentle, focused manipulation techniques in order to mobilise the spine and other structures. They will continuously examine the body in order to monitor any changes throughout the treatment.

In comparison, a Chiropractor will tend to focus on the spinal joints alone, using a different method of manipulation. When compared to Physiotherapists, Osteopaths tend to use a more hands-on, individualised approach when assessing and treating patients. Osteopaths will begin by taking a full case history in order to understand the patient in the context of their lifestyle. Once complete, they will then use a combination of skilled observation and palpation in order to feel how well the body is functioning. This will then form an intrinsic part of developing a personalised treatment plan for each patient.

How many sessions will I need?

Depending on the diagnosis, the practitioner will advise a detailed care plan for you after your Initial Consultation.

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Is the treatment painful?

If you are concerned about pain, discuss it with your practitioner at your Initial Consultation. They can explain exactly what to expect.

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Do you have a waiting list?

We do have a waiting list, however we rarely get cancellations.

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What shall I wear to my appointment?

Wear a comfortable layer of clothing. For instance: a stretchy top and stretchy trousers, a tracksuit or leggings.

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Do you treat children?

Yes we do, from babies to teenagers.

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Can I choose between a male/ female practitioner?

Yes, whichever you prefer.

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Can I just have a sports massage?

Yes you can.

How do I get my fees reimbursed?

The patient must make a claim by contacting their insurer.

I feel worse after treatment. Is this normal?

Roughly half of all patients treated by an osteopath will experience some localised soreness in the area tested, which will usually go away within two days and can be relieved with over-the-counter painkillers. If your discomfort persists, please contact us for further advice.

Will I have to undress in my appointment

To make a diagnosis and treatment, it is normal for the Osteopath to ask you to remove clothing from the area being examined and treated. This may mean undressing down to underwear. Your practitioner will explain to you how much clothing it will be necessary to remove and then leave you to undress in private and provide you with a blanket so that you can cover yourself. If you are uncomfortable dressing down to your underwear, it may be possible for the Osteopath to examine and treat you while you are wearing shorts or a t-shirt. You should discuss this with your practitioner. 

If I paid for my Initial Consultation online and now I have to cancel, can I get a refund?

If you cancel 24 hours before your appointment, you can get a full refund. Please email or call the clinic reception to organise the refund.

If you cancel your appointment less than 24 hours, you will have to reschedule your appointment.

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Can I book a Sports Therapy/Massage Initial Consultation with the 2-for-1 offer?

Yes you can

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